IBAG Switzerland, IBAG France, IBAG North America and additional chosen service partners (trained in our Swiss headquarter) offer a global network for technical support and repairs of IBAG products. Through these partnerships  and training, IBAG’s high quality is top priority and is guaranteed.

With decades of experience in manufacturing, servicing  and applying IBAG’s standard of quality your spindle is in experienced hands!

Goods receipt

An incoming motor spindle is already visually inspected. External damages at the motor spindle or the packing are protocolled.

Function test

In a first function test the damage of the motor spindle is evaluated. The following tests are made:

  • High-voltage test
  • Permanent leak-tightness test
  • Sensor control
  • Bearing and Shaft condition control

If there is there no definitive result we will contact the customer.


If there are no further information from the customer and the function test shows mechnical damages at the motor spindle, the motor spindle is disassembled for full analyse and report. The disassembled parts are cleaned and inspected. Parts with high accuracy tolerances are measured.

Report & offer

After disassembling the motor spindle, the customer gets a report with the diagnosis. The attached offer shows the necessary effort to repair the motor spindle. This offer has to be accepted by the custormer before starting the repair. If there won`t be an acceptance, the customer gets the disassembled motor spindle back. In this case works until now (disassembling, cleaning, analysing, reporting) will be charged with 12% of the repair costs.


A complete motor spindle repair consist of disassembling, cleaning/analysing, report/offer, ball bearing change, wear parts change, mounting, 48 hours testrun and protocoll. Additional works and parts will be charged extra. Deliverytime for a repair is three weeks. X-press repairs within one week can also be offered.

Test run

Every IBAG motor spindle either a new or a repaired one is tested for 48 hours on our modern test field.


After test run and inspection the motor spindle will be safely packed and forwarded world wide.